Privacy Policy

Any questions regarding this policy and our privacy practices should be sent by email to INPOWER through our official communication channels.

How do we collect information from you?

We may obtain information about you when you take part in one of our events, make a donation, apply to volunteer for us, apply for services or when you register with us.

We may collect:

When you visit this website

We, like many companies, automatically collect the following information:

• technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
• information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e., length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g., how you arrived at our website).
• We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social Media

When you interact with us on social media platforms, we may obtain information about you. The information we receive will depend on the privacy preferences you have set on those types of platforms.

What type of information is collected from you? 

The personal information we collect, store and use might include:

• Personal information (name, email, phone number).
• Donation information (amount, transaction reference – no card or wallet credentials are stored).
• Program registration details.
• Voluntary feedback or survey responses.

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• Providing you with the services, products or information you asked for.
• Processing orders that you have submitted;
• Carrying out our obligations under any contracts entered into between you and us;
• Keeping a record of your relationship with us;
• Conducting analysis and market research so we can understand how we can improve our services, products or information;
• Seeking your views or comments on the services we provide;
• Notifying you of changes to our services;
• Processing grant or job applications.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, the length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g., health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. We may pass your information to our third-party service providers, suppliers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific Consent Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Performance of a contract Where we are entering into a contract with you or performing our obligations under it.

Legal obligation Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.

Vital interests Where it is necessary to protect life or health or a safeguarding issue which requires us to share your information with the emergency services.

Legitimate interests Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running INPOWER as a charitable organization in pursuit of our aims and ideals. For example, to:

• send communications which we think will be of interest to you;
• conduct research to better understand who our supporters are to better target our fundraising;
• monitor who we deal with to protect the charity against fraud, money laundering and other risks;
• enhance, modify, personalize or otherwise improve our services /communications for the benefit of our customers; and
• understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).

Fundraising and Marketing Communications We may use your contact details to provide you with information about the vital work we do for other people, our fundraising appeals and opportunities to support us.

Email/text/Phone We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

Your choices

You have a choice about whether or not you wish to receive information from us. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are processing a donation or thanking you for your participation in an event.

Building Profiles

We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant. We may also use your personal information to detect and reduce fraud and credit risk.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalized service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organizations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

18 or Under

We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Vulnerable circumstances

We are committed to protecting vulnerable supporters, customers and volunteers and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes, we’ll make this clear on this website.

Review of this Policy

We keep this policy under regular review.

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